I was at a store the other day and heard a conversation amongst the staff that went something like this:
"I am so bored...I hope they let me off early."
"Do you have a date?"
"I wish...nah…just going to go home and sleep!"
I am not sure where it went from there, however in a world where people are worried about money and unemployment is high...it strikes me as odd that people would want to not work and not make money. Good managers make their staff better by holding them accountable. Making sure they know what they need to do to succeed...to do their jobs well.
However, the key to management is finding people who want to be at work. It doesn't mean there aren't days we'd all rather be at home, a ball game, etc...however, too often managers settle on the wrong people. The consequence is poor service, bad results and at the end of the day...usually turnover.






The key to good management is to enable the best in people.
Posted by: Q | May 27, 2009 at 07:14 PM