I recently read a blog that stated “recruiters over communicating with hiring managers” was a sign that a supplier is not acting in the clients’ best interest.
I highly disagree with this statement. Over-communicating, especially in the staffing industry, elicits strong relationships, trust, and success.
In order to build this trust and give your clients what they want, you must know the ins-and-outs of your clients: their business model, management philosophy, company culture, etc. It may take an extra phone call or meeting to learn this crucial information, but you can never obtain too much knowledge about what type of candidate would be a good fit.
It is also important to keep in mind that businesses change and so do their needs. If your client wanted one thing the prior year, it does not mean they will feel the same the next. You should continually check in on your clients to find out about possible internal re-structuring or changes in their marketplace or industry.
Clients want quality, speed, and affordability in a vendor, but there is no substitute for a reliable and trustworthy partner. Of course individual judgments are crucial, such as if your client tells you they want a certain level of communication. But, the key is to not be shy because you're afraid of over-communicating.
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