I’ve always said that people join companies but they quit managers. If a company has ineffective or incompetent management, they threaten losing valuable employees. LaSalle Network’s most successful managers share a few traits.
First and foremost, they know their team on a personal level and enjoy spending time with them. Our manager’s invest a great deal of time getting to know their employees and understanding their strengths, weaknesses, passions and desires. This allows them to delegate tasks according to the team member’s abilities.
LaSalle’s most successful managers are also always available. I believe this “on-call” mentality originates from the top down, as I would never ask my managers to do what I wouldn’t. I’ve made it a staple of my career to always be available to my staff beyond working hours. This helps permeate the
organization as intelligent staff can differentiate genuineness from a hyperbole.
At LaSalle, we stress the art of over communicating. Our managers are constantly talking with their teams, troubleshooting problems and answering questions. Each business unit meets with their manager formally twice a day and informally multiple times.
LaSalle’s managers also set ambitious goals for themselves and their team. They have a vision of the product they want to achieve and a plan for how they are going to accomplish it. At LaSalle, we use metric-driven goals to constantly evaluate our performance. Our managers are continually pushing their teams to achieve these goals, while challenging their objections and engaging them in new ways of thinking.
I strongly believe that a great manager can be crafted, and that all of these skills can be honed to perfection. It just takes time, persistence and a strong work ethic.