I dropped my seven-year-old son off at the mall at 10:30 am for a birthday party at one of these build-it- yourself toy car stores, and I had an hour and a half to kill with my two other children. My daughter was thirsty, so off to the food court we went.
I was very surprised at what I saw at 10:30 in the morning. McDonald's was open serving breakfast, and Sbarro and Taco Bell had workers there doing prep work, apparently for lunch. They looked efficient, they were focused, not lolly gagging around and dressed in their work uniforms. I looked at the other stores and saw many were not open yet. Others, over the course of 20-30 minutes, had staff gingerly walking in and chatting on their phones, etc. Now, I readily admit that my analysis is based on one moment in time, and I could be dead wrong. So with that written, here it goes.
These larger organizations had their staff their earlier, more prepared and more focused. Why is this?
- Is it because they have a more defined training program?
- Is it because they have a more developed interview process?
- Is it because, as larger companies, they have a defined career path?
I don't know the answer, however, I do believe we need to look at every position in the labor force, be it minimum wage food operators or multi-million dollar athletes, and look at what motivates, challenges and de-incentifies the workers of our society.
Professional athletes who don't like to practice...I don't get it! Movie stars who are late to rehearsals...boggles my mind! As managers and employees, we are quick to blame generations. People say, "Millennials have no work ethic!" and "Baby Boomer managers don't understand us!" Then there's "I can't believe we don't have dental insurance!" or "I've had four managers in three years" or "This company stinks." What people fail to do, is look at situations from multiple perspectives.
I find that staff members who criticize lower level, hourly workers tend to be average workers because they have no empathy. Leadership or executives who criticize lower level employees tend to be poor managers because they lack empathy. It's time that all of us look and listen to those outside of our four walls who do exemplary work, and try to incorporate their dedication and focus into our careers.
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